NeOMe Clinics Pty Ltd (ABN [insert ABN]) ("NeOMe", "we", "us", "our") respects your privacy and is committed to protecting the personal information we collect, hold, use and disclose. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles ("APPs").
Because we provide regenerative health and wellness services, we also handle health information, which is a category of sensitive information subject to additional protections under the Privacy Act and applicable State health records legislation, including the Health Records and Information Privacy Act 2002 (NSW) ("HRIP Act") and equivalent laws in other jurisdictions where we operate.
This Policy applies to our website at www.neomeclinics.com.au (the "Site"), and to all dealings with NeOMe whether in clinic, by phone, email or online. By using the Site or our services, you agree to the collection and use of your personal information as described in this Policy.
The types of personal information we collect depend on how you interact with us. We only collect information that is reasonably necessary for our functions and activities.
Health information is collected in clinic, not through the Site. When you attend an appointment, we may collect medical history, current medications, clinical assessments, diagnoses, treatment notes and clinical photographs — with your consent.
Health information is sensitive information under the Privacy Act. We only collect it with your consent and where it is reasonably necessary for providing health services to you.
We collect personal information directly from you wherever practicable, including when you:
Where we collect personal information from a third party, we will take reasonable steps to ensure you are made aware of the collection and the matters set out in APP 5.
We collect, hold and use personal information for purposes directly related to our functions as a provider of regenerative health and wellness services, including to:
We may disclose your personal information to the following categories of recipients for purposes consistent with those set out in Section 4:
We do not sell your personal information to third parties.
We may use your contact details to send you marketing communications about NeOMe services, treatments, offers, events and partners where:
Every marketing email includes an unsubscribe link. You can also opt out at any time by replying STOP to an SMS, emailing privacy@neomeclinics.com.au, or asking reception at your next visit.
We do not use sensitive or health information for marketing. We comply with the Spam Act 2003 (Cth) and the APPs in relation to all direct marketing.
The Site uses cookies and similar technologies to operate effectively and to help us understand how visitors interact with the Site.
Most browsers let you refuse or delete cookies through settings. Disabling cookies may affect functionality of the Site. You can also opt out of Google Analytics and manage ad preferences on Meta and Google directly.
We do not combine analytics or advertising data with your health information.
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These include:
If we become aware of a data breach that is likely to result in serious harm, we will respond in accordance with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act, including notifying affected individuals and the Office of the Australian Information Commissioner where required.
We retain personal information only for as long as necessary for the purposes for which it was collected, or as required by law:
When personal information is no longer required and is not required to be retained by law, we will take reasonable steps to destroy or de-identify it.
Some of our service providers (including cloud hosting, email, analytics, advertising and payment platforms) may store or process personal information outside Australia, including in the United States and the European Union.
Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure they handle it in a manner consistent with the APPs, as required by APP 8.
You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, please contact our Privacy Officer using the details in Section 13. We will respond within a reasonable time (generally within 30 days). We may need to verify your identity before acting on a request.
In limited circumstances, we may refuse access or correction (for example, where granting access would pose a serious threat to life, health or safety, or where it would be unlawful). If we refuse a request, we will provide reasons in writing and information about how to complain.
If you believe we have breached the Privacy Act, the APPs or this Policy, please contact our Privacy Officer in writing. We will acknowledge your complaint promptly and aim to resolve it within 30 days.
If you are not satisfied with our response, you can make a complaint to the Office of the Australian Information Commissioner (OAIC):
For complaints concerning health information in NSW, you may also contact the NSW Privacy Commissioner / Information and Privacy Commission NSW.
For any questions about this Policy, to make a request or to lodge a complaint, contact our Privacy Officer:
[Insert registered address]
[Insert phone number]
We may update this Policy from time to time to reflect changes in our practices or in the law. The current version will always be available on the Site, with the effective date shown at the top. Material changes will be notified on the Site or directly to you where appropriate.