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Cookie Policy &
Collection Notices

Effective: 21 April 2026 Version 1.0

Contents

  1. Cookie Consent
  2. Online Booking & Contact Form — Collection Notice
  3. Newsletter Signup — Collection Notice

1. Cookie Consent

The NeOMe Clinics website uses cookies and similar technologies. Essential cookies load by default to keep the site functioning. Analytics and marketing cookies only load after you give consent.

What we use cookies for

Essential Required for the site to function — security, session management, form submission, and basic navigation. These cannot be switched off.
Always On
Analytics Google Analytics helps us understand which pages are visited, how long people stay, and how the site performs. Data is aggregated and does not identify you.
Opt-in
Marketing The Meta Pixel and similar advertising tools let us measure ad performance and show you relevant NeOMe content on Facebook, Instagram and Google. These involve disclosure to overseas providers.
Opt-in

You can manage your cookie preferences at any time using the Cookie Settings link in the site footer. We do not combine analytics or advertising data with your health information. For full details, see our Privacy Policy — Section 7.

Managing cookies in your browser

Most browsers allow you to refuse or delete cookies through your browser settings. Disabling certain cookies may affect how the site works. You can also opt out directly:

2. Online Booking & Contact Form — Collection Notice

This notice explains how NeOMe Clinics handles the information you submit through our online booking, enquiry or contact forms. It satisfies our notification obligations under APP 5 of the Privacy Act 1988 (Cth).

Short notice

Form Notice — Short version

By submitting this form, you consent to NeOMe Clinics Pty Ltd collecting your contact details to respond to your enquiry, book your appointment, and send appointment-related messages. We do not collect health information through this form — that's captured securely in clinic. Your information is handled in accordance with our Privacy Policy.

Full notice

Form Notice — Expanded version

How we handle your information

NeOMe Clinics Pty Ltd collects the information you provide on this form to:

— Respond to your enquiry or booking request
— Confirm, reschedule, or remind you of appointments by email or SMS
— Contact you about your treatment or account

We only collect what's needed. Health information is not collected through this form — it's captured in clinic with your consent, using secure clinical systems.

Your information may be shared with our clinical team, the NeOMe clinic you're attending (which may be a franchised location), our booking and communications providers, and other parties set out in our Privacy Policy.

If you don't provide the information requested, we may not be able to respond or book your appointment. For more, or to access or correct your information, contact privacy@neomeclinics.com.au.

3. Newsletter Signup — Collection Notice

Our newsletter involves direct marketing, which requires express opt-in consent under the Spam Act 2003 (Cth). A pre-ticked checkbox is not valid consent — the user must actively tick the box.

Short notice

Full notice

Newsletter Notice — Expanded version

Join the NeOMe list

Get occasional emails about new treatments, upcoming events, member offers, and regenerative health insights. We send roughly once or twice a month — not more.

By subscribing, you consent to NeOMe Clinics Pty Ltd using the email address and any preferences you provide to send you marketing communications. We don't use your health information for marketing, and we don't sell or share your email with third parties for their own marketing.

You can unsubscribe at any time using the link at the bottom of any email, or by contacting privacy@neomeclinics.com.au. See our Privacy Policy for more.

Spam Act requirements: Every marketing email must include sender identification, a functional unsubscribe link, and a physical or electronic contact address. Unsubscribe requests must be honoured within 5 business days.