1. About this policy
NeoMe Clinics Pty Ltd (NeoMe, we, us or our) respects your privacy. This policy explains how we manage personal information under the Privacy Act 1988 (Cth), the Australian Privacy Principles and applicable NSW health-privacy requirements.
It applies to our website, enquiries, clinic communications and the health services we provide. Health information is sensitive information and receives additional protection.
2. Information we collect
Depending on how you interact with NeoMe, we may collect:
- your name, telephone number, email address and contact preferences;
- appointment, enquiry and service-interest information;
- health, treatment and clinical information provided during your care;
- billing, Medicare, private-health or compensation information where relevant; and
- website usage information such as device type, pages viewed, referring campaign and approximate location.
The LEAN 7 website enquiry form requests contact details only. Please do not include medical information in a general website enquiry.
3. How and why we collect information
We generally collect information directly from you when you submit an enquiry, call or email us, attend the clinic, complete a form or engage with our advertising. Where appropriate, information may also come from a referring practitioner, authorised representative, insurer or another healthcare provider.
We use information to respond to enquiries, arrange and provide care, communicate with you, maintain clinical and business records, improve our services, meet legal obligations and measure the effectiveness of our website and advertising.
4. Disclosure
We may disclose relevant information to members of your clinical or administrative care team, referring or treating healthcare providers, insurers and funders, professional advisers, technology and communications providers, and regulators where required or authorised by law.
We do not sell your personal information. We do not use health information to target advertising.
6. Direct marketing
We may send marketing communications where you have consented or where permitted by law. You can opt out at any time by using the unsubscribe option, replying STOP to an SMS, or contacting us. An enquiry about LEAN 7 does not automatically subscribe you to marketing.
7. Storage, security and retention
We take reasonable steps to protect information against loss, misuse and unauthorised access, modification or disclosure. Measures may include secure systems, access controls, staff confidentiality, encrypted connections, backups and physical safeguards.
We retain information for as long as required for its purpose and by applicable healthcare, taxation and recordkeeping laws. When information is no longer needed, we take reasonable steps to destroy or de-identify it.
8. Access and correction
You may ask to access or correct personal information we hold about you. We may need to verify your identity and, where the law permits us to refuse a request, we will explain the reason and available complaint options.
9. Privacy complaints
Please contact our Privacy Officer first so we can investigate and respond. If you are not satisfied, you may contact the Office of the Australian Information Commissioner on 1300 363 992. NSW health-privacy concerns may also be directed to the Information and Privacy Commission NSW.
10. Contact and updates
Privacy Officer
NeoMe Clinics Pty Ltd
Suite 601–602, 8 Elizabeth Macarthur Drive
Bella Vista NSW 2153
Email: norwest@neomeclinics.com.au
Telephone: 1300 263 663
We may update this policy when our practices or legal obligations change. The latest version and effective date will remain available on this page.